Support and assistance in challenging times

To best help Australians dealing with the impact of the coronavirus (COVID-19), we've compiled a list of (and will continue to update) our lender partners support packages being offered to customers. This will give you a quick and easy guide of the most relevant and up to date information, as well as direct contact details to discuss these initiatives.

For existing customers and loans

Each of our lending partners may have a different process required to activate the various support and assistance packages they've announced. Given this, we recommend you contact the lender directly to ensure you are given the right information and assistance in the most timely manner.

To discuss specific support packages being offered by our lending partners, please see the following information and contact details below:

• Macquarie Leasing - 1300 364 050 - for specific support information click here
• Alphera / BMW Finance - 133 269
• Pepper Finance - 1800 356 383 - for specific support information click here
• Metro Finance - 1300 362 627
• Plenti - 1300 768 710 - for specific support information click here
• BOQ - 1300 583 046 - for specific support information click here
• ANZ - 13 13 14 - for specific support information click here
• Westpac - 1800 067 497 - for specific support information click here
• Latitude - 13 10 24 - for specific support information click here
• RACV Finance - 13 72 28 - for specific support information click here
• NOW Finance - 1300 275 669
• Volkswagen Finance - 1300 734 567 - for specific support information click here
• Yamaha Finance - 1800 123 100
• Capital Finance - 1300 300 309 - for specific support information click here
• Money3 - 1300 014 870 - for specific support information click here
• Liberty - 131 133 - for specific support information click here
• Finance One - 1800 346 663 - for specific support information click here

Consider refinancing, consolidating or accessing new funding

There are a number of potential ways you can reduce or restructure your current financial obligations including:

• Refinance - you may be able to refinance your existing loan/s at a better rate and reduce your repayments
• Consolidate - rather than managing multiple loans, you may be able to consolidate them into one to better match your income payments
• Access new funding - you may be eligible to access cash (such as via a personal loan) to reduce the financial impact of your day to day expenses 

To discuss these options give us a call on 1300 787 288 or send us an online enquiry.

We're here to help whenever you need us

Here's some good news; we don't require you to come into a branch or crowded office to be able to help you. Our national team can sort out everything, including the paperwork, for you over the phone or online at any time. Our new car buying partners at carconnect can even order and deliver your car direct to your door!